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Pendula

Pendula extends your capability on the Zuora platform with subscription communication management. Pendula enables two-way communications with your subscribers natively from Zuora, via SMS, email, instant social messaging, fax and post. Inbound communications then trigger automated actions or contextual responses.
Available in 160 countries, Pendula helps businesses build loyalty, reduce churn, minimize financial risk through automated communication and deliver their best subscription experience yet.

Features

- Pendula automates system notifications and all subscription lifecycle communications from within Zuora
- With an average read rate of 98% SMS drastically improves both readability and actionability
- Master billing data is enriched with operational communication history
- Continually optimize financial communications with demographic, seasonal and location-based strategies
- ‘Point and click’ configuration means no developers, no consultants, no fuss!


Benefits 

Build loyalty and lower cost to serve
Leverage existing channels and back-end systems with Pendula. Proactively mitigate negative events and reward subscriber loyalty
from within the Zuora platform.

Subscription experience and engagement
Don’t make your subscribers login to a portal or download an app for critical communications. Engagements are scheduled or triggered on any field change in the Zuora platform.

Gain visibility into critical subscriber interactions
Add contextual communication history to master billing data. Leverage this data for subscriber segmentation and insights.

Minimize financial risk
Ensure your financial policies, dunning processes and external regulations are adhered to through automation and oversight.

Contact us to find out how you can build loyalty through engagement today.

Please contact Pendula for provisioning, pricing and implementation details.